Frequently
Asked
Questions
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How long does it take?
Depending on the vehicle, the whole process should take 15 minutes or less.
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Do I need to hand over the keys?
No. The vehicle will remain in your possession throughout the entire process.
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Why is another company other than Toyota contacting me?
We work together with KETT Engineering and Automotive Testing & Development Services (ATDS). You may be contacted by Toyota, KETT, or ATDS associates depending on your vehicle and schedule.
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Do you need to drive my car?
No. We only need the ignition in the "ON" position to communicate with the OBD system.
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Why can't I have the dealership perform the task?
Each dealership is independently owned, and we currently do not have a process in place at every dealership to make the IUMPR data collection experience go smoothly for the customer.
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Why can't I meet the data collector at a dealership?
Because the dealerships are independently owned, we are not able to schedule to meet at a dealership for the IUMPR activity. However, we will be happy to meet you at any other location of your preference.
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How do you collect the data?
A laptop is connected to the OBD port underneath the driver's-side dash.
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What kind of data are you collecting?
The data contains the vehicle identification number (VIN), control module software IDs, the odometer, and the On-Board Diagnostic (OBD) monitor information. There is no personal information or vehicle performance data collected.
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I have additional questions. Whom can I call?
Contact the phone number in the letter and let the person know you have a question about the OBD IUMPR letter you received.
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When do I receive my incentive?
On the spot. As soon as the data download is completed.
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I'm interested. How do I sign up?
Follow the instructions provided in the letter. If you did not receive a letter, we thank you for your interest but we are unable to test your vehicle.